Chief Technology Officer - Ecommerce

at  Silvertree Holdings

Cape Town, Western Cape, South Africa - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate01 Dec, 2020Not Specified01 Sep, 20203 year(s) or aboveAnalytical Skills,Design,Technology,Communication Skills,Business Requirements,Ecommerce,AffinityNoNo
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Description:

Are you a proven senior leader with ecommerce experience, skilled at using technology and data to improve customer-facing and internal processes? Do you want to build amazing customer experiences across channels and engagement models?
Silvertree is South Africa’s leading disruptive brand builder, with a strong portfolio of ecommerce and other brands, that are category leaders thanks to value-driven marketing, product selection and execution. We are seeking a Chief Technology Officer, focusing on our ecommerce portfolio, to improve how we use and develop technology, across customer-facing websites, operational processes and tools, business intelligence and data analytics.
The role will focus substantially on Faithful to Nature, the market leader in the online natural product retail space with the mission of improving the health of our customers and our planet, and passionate about innovating and delivering excellent customer service. The role will also include working on other Silvertree ecommerce companies, notably PetHeaven, South Africa’s leading online pet food and accessories retailer.
About the role
You will be responsible for how we use technology, systems and data, across all functions. This includes our customer-facing websites and customers’ experience, backend ERP and warehouse systems, internal processes, data analytics, BI and big data analytics/ML. The role is business-focused, focusing on taking business objectives through needs scoping, software design or vendor selection, through to implementation. You will oversee the activities of 10-15 staff, including our internal software development team, as well as process engineers and data analysts; and you will work closely with other department heads.
A successful candidate will have a strong technical understanding, but more importantly, strong aptitude and experience in getting projects scoped and implemented, pragmatically and effectively. You should continuously and proactively spot opportunities for us to operate and reach customers more effectively.

Responsibilities

  • Own the end-to-end oversight of how we use technology and data to deliver an excellent customer experience, including oversight of internal processes.
  • Collaborate with the respective CMOs (heads of marketing), to design and execute excellent and continuously improving customer UI and UX on websites and mobile apps.
  • Manage our internal Silvertree ecommerce software development team, together with the VP of Tech (development team technical head), including overseeing the roadmap and business requirements, and ensuring effective execution.
  • Vendor selection, management and implementation for third party software systems and outsourced technical skills.
  • Innovate and collaborate with other key departments in producing new ways to reach customers and/or execute internally.
  • Manage talent within your portfolio, including software developers, data scientists, product owners and analysts; and including recruiting and retention, and developing pipelines for junior and high-potential talent.
  • Own and enhance company culture at all levels, and ensure all staff have clear roles, expectations and growth plans.
  • Work collaboratively with your board, and other entrepreneurs in the Silvertree brand portfolio.

REQUIREMENTS:

  • Tertiary qualification
  • 3+ years of experience in ecommerce or a closely related industry
  • 5+ years of relevant technical functional experience, in a role involving the management and implementation of technology, systems, processes and projects
  • 2+ years of people management experience at a senior level, with a strength in communicating clear expectations, creating clear business requirements for projects, solving blockages, and changing staff behaviours during implementations
  • A strong instinct plus experience of creating excellent user experiences and user interfaces (UX/UI), and ability to take this from vision, through design, implementation and iteration
  • Strong analytical skills, and affinity for defining and measuring KPIs
  • Excellent written and verbal communication skills
  • Proven entrepreneurial attitude – hands-on, can-do, creative, experimental

How To Apply:

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Responsibilities:

  • Own the end-to-end oversight of how we use technology and data to deliver an excellent customer experience, including oversight of internal processes.
  • Collaborate with the respective CMOs (heads of marketing), to design and execute excellent and continuously improving customer UI and UX on websites and mobile apps.
  • Manage our internal Silvertree ecommerce software development team, together with the VP of Tech (development team technical head), including overseeing the roadmap and business requirements, and ensuring effective execution.
  • Vendor selection, management and implementation for third party software systems and outsourced technical skills.
  • Innovate and collaborate with other key departments in producing new ways to reach customers and/or execute internally.
  • Manage talent within your portfolio, including software developers, data scientists, product owners and analysts; and including recruiting and retention, and developing pipelines for junior and high-potential talent.
  • Own and enhance company culture at all levels, and ensure all staff have clear roles, expectations and growth plans.
  • Work collaboratively with your board, and other entrepreneurs in the Silvertree brand portfolio


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

Cape Town, Western Cape, South Africa