Citizens Banker

at  Citizens

Northfield, Ohio, USA - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Nov, 2021Not Specified22 Aug, 20211 year(s) or aboveBackground Checks,Nmls,Ged,Collaboration,Customer Service SkillsNoNo
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Description:

DESCRIPTION

Citizens Bankers devote their time getting to know their customers and building lasting relationships by providing trusted advice. Using your strong communication and problem-solving skills — along with your wide range of financial knowledge — you will anticipate your customers’ wishes and address almost every need. Your laser focus on delivering an exceptional experience means every customer leaves happy, not just today, tomorrow and for years to come.
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building strong relationships with customers, then this is the job for you!
Citizens Bankers are the face of the branch. You’ll get to know customers’ personal financial goals and recommend tailored solutions to meet their needs — like planning for the future, buying a home or opening a new credit card. Not only that, but you’ll also introduce customers to new, more efficient ways of banking online, through our award-winning mobile app and ATMS. Everyone in the branch environment thrives when you work together to meet individual and team goals. You can also take advantage of training, coaching and career planning to grow your career into branch management or another exciting role at Citizens.

QUALIFICATIONS

  • High School degree or GED required
  • 2 years of sales and customer service experience
  • Strong listening and customer service skills
  • Ability to effectively ask questions and identify needs to enhance the customer relationship
  • Commitment to building relationships through phone engagements
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to problem solve and provide solutions to customer issues
  • Ability to strengthen relationships with teammates, business partners and specialists through collaboration
  • Self-motivated, confident and ability to multitask effectively
  • Ability to work branch hours, which can include weekends and evenings
  • If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

PREFERRED SKILLS/EXPERIENCE:

  • 1 year cash handling experience preferred

How To Apply:

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Responsibilities:

  • Be the face of Citizens, presenting a professional, friendly and helpful appearance with every interaction
  • Work closely with new and existing customers to understand their financial needs and deepen relationships
  • Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs
  • Help customers bank more efficiently using web, mobile and ATM banking
  • Acquire new customers through outbound phone checkups and in-store prospecting
  • Collaborate with your partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needs
  • Contact customers to schedule time to discuss their personal financial goals
  • Provide financial education and services to customers to help them fit banking into their everyday lives
  • Comply with all financial policies and procedures, state and local laws and regulations


REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Banking/Mortgage

Banking / Insurance

BFSI

Diploma

Proficient

1

Northfield, OH, USA