Claims Advisor III

at  TD Bank

JOB DESCRIPTION:

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With morethan three million clients, TD Insurance authorized products and services are available online, over the phone, and through anetwork of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of thetop home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life andHealth business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help youto grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development istaken seriously. More than just a job, we offer rewarding careers.
Job Details
Reporting to a Team Leader, Claims Services, the Residential Field Analyst is responsible for the handling of residential fieldclaims requiring on-site inspections; scoping of damages, assigning appropriate contractor or supplier as required; meeting withthe insured to provide guidance to facilitate claim settlement.
Manages and settles residential field claim files in accordance with operational standards.
Provides personal client service while settling claims with the insured.
Completes estimates, and negotiates with contractor(s) on residential repairs.
Controls expenditures on all claim settlements.
Assists internal and external colleagues during busy periods as required.
Job Requirements
You have a thorough knowledge and understanding of the home insurance policy coverage.
You have a thorough knowledge of residential construction procedures and restoration practices.
You have strong client service orientation.
You demonstrate superior interpersonal and communication skills.
You have sound problem-solving and analytical skills.
You have effective negotiation skills.
You have knowledge and understanding of residential insurance as it applies to a claims environment.
You have working knowledge of Xactimate Estimating software and Xactanalysis.
You have knowledge of construction process & materials.
You demonstrate superior interpersonal and communication skills.
You have sound knowledge of problem solving techniques.
You demonstrate the ability to adapt to changing situations.
You have the ability to exercise good judgement in the settlement of claims.
You have excellent organization and time management skills.
You have solid computer skills.
You have a sound knowledge and experience in handling structural claims
You must have a clear Drivers Abstract

EXPERIENCE AND / OR EDUCATION

3 + years prior Experience as a field adjuster
College/University degree would be an asset.
Experience as an estimator with in the restoration industry
Completion of CIP or IICRC courses is an asset
Completed HAAG certification (reviewer or inspector) or a equivalent course

WHO WE ARE

As part of TD Bank Group, one of Canada’s largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Please refer the Job description for details