Classroom Support Technician

at  University of Virginia

UVA Information Technology Services (ITS) has multiple openings for a Classroom Support Technician. The Classroom Support Technician installs, maintains, and supports technology-enhanced classrooms at the University of Virginia; making it possible for UVA to “serve the Commonwealth of Virginia, the nation, and the world by developing responsible citizen leaders and professionals; advancing, preserving, and disseminating knowledge.” Technicians provide audio, video, computer, and other control hardware and software support; ensuring that university and department equipment remains functional for professors and students alike both virtually and in person. Experience working independently and using sound judgment in decision-making under pressure is required as is demonstrated experience working within a framework of standards and guidelines.

Duties/Responsibilities Include:

• Assists faculty, staff, and other end users with technology installed in classrooms.
• Troubleshoot networked, commercial audio, and video systems.
• Install and configure audio and video equipment in classrooms – including projectors, computers, and Crestron equipment, with the engineers guidance.
• Interpreting and wiring diagrams to terminate audio/video cables.
• Update/upgrade firmware/software on devices and computers, per instructions.
• Manage audio and video equipment using Crestron software tools.
• Effectively communicate and collaborate in Microsoft Teams.
• Performs other duties as assigned.

QUALIFICATIONS:

• High school diploma
• Demonstrated customer service skills
• Ability to be on-site in Charlottesville, VA (no opportunity for remote work).
• Preference will be given to applicants with an Associate’s degree

• Assists faculty, staff, and other end users with technology installed in classrooms.
• Troubleshoot networked, commercial audio, and video systems.
• Install and configure audio and video equipment in classrooms – including projectors, computers, and Crestron equipment, with the engineers guidance.
• Interpreting and wiring diagrams to terminate audio/video cables.
• Update/upgrade firmware/software on devices and computers, per instructions.
• Manage audio and video equipment using Crestron software tools.
• Effectively communicate and collaborate in Microsoft Teams.
• Performs other duties as assigned