Client Account Manager
at Ebury
London, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Dec, 2024 | Not Specified | 24 Sep, 2024 | N/A | Presentations,Trend Analysis,Client Accounts,Commercial Awareness,Cross Selling,Service Quality | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Responsibilities:
- Management and ownership of a portfolio of key mass payment accounts (operationally)
- Responsibility for delivery of service KPIs/SLAs for a book of clients
- Developing a solid and trusting relationship with our key clients at a senior level
- Acting as main point of contact for escalations and issue resolution
- Provide platform/operational support and assist with daily enquiries
- Presentations and live client demos/training where required
- Maintaining Client MI for accountability and traceability
- Service multiple clients concurrently whilst meeting deadlines
- QA, production and refining of client-facing and internal reports on key service metrics
- Inter team process building and refining
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Accounting
Accounts / Finance / Tax / CS / Audit
Accounts Management
Graduate
Proficient
1
London, United Kingdom
