Client Accounting Manager

at  Connells group

Job Description

SKILLS/EXPERIENCE REQUIRED:

Essential:

• Proven people management experience.
• Strong customer service skills.
• Strong stakeholder management skills.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Excel.
• Confident, analytical individual with a keen eye for detail.
• Self-motivated.

Preferred:

• Lettings industry experience.
• Client Accounting experience.
• Propertymark Level 3 Award.

PURPOSE OF JOB:

• Responsible for the day to day running of the Client Accounting team including the management of staff and processes.
• Establish and maintain an effective internal control environment.
• Ensure the team provide the required level of service to the business and clients.

RESPONSIBILITIES:

• Ensure that all deadlines, such as end of month management reporting, statement runs, audit reports and bank reconciliations are met.
• Provide effective leadership management of staff within the department.
• Ensure that the recruitment, managing, training, development and appraisals of staff is undertaken effectively within the department and that all staff have a personal development plan with regular reviews.
• Maintain effective systems and consolidate and report on team performance.
• Ensure the team adhere to systems, processes and procedures to maintain consistency across the Group.
• Maintain a high level of customer service for clients.
• Act as the first point of escalation for complaints and queries from clients and staff.
• Contribute to the development of the department’s policies and procedures.
• Implement new processes, policies and controls across the department as directed.
• Ensure the team are kept updated of any legislative or regulatory changes that may affect the department’s processes.

In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as:

• Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)
• The opportunity to work for one of Englands’ oldest estate agencies known for delivering excellent customer service.
• Team recognition and awards
• Our very popular internal social committee connecting colleagues through sport and other social fun events.
• You will also be entitled to our award winning Perks at Work discount scheme offering staff along with their family & friends excellent discounted property service