Client Intake Worker

at  YMCA of Greater HalifaxDartmouth

Title: Client Intake Worker
Position Status: Full-Time
Salary: $33,506.20 per year
Start Date: Immediately
Location: YMCA Centre for Immigrant Programs
The YMCA is a place where everyone belongs, we are committed to providing equal opportunities for all, in a welcoming space that is both nurturing and fun – a community of shared responsibilities, where children and families can thrive.
There are lots of places to work, but few opportunities to do work that really matters, and the Y is one of those rare places. When you join our team, you don’t just get a job – you’ll embark on an exciting path of career development. You will be part of a team that provides children, youth, and adults of all ages reach feel a sense of belonging to their community.

QUALIFICATIONS & SKILLS

• Strong customer service, with demonstrated ability to build relationships and establish rapport with clients, staff and volunteers
• Experience using data base and multi-line phone system an asset
• Experience generating internal and external referrals
• Multilingual (Ukrainian speaking an asset)
• Excellent verbal and written communication
• Self-motivated, with strong attention to detail
• Strong organizational and time management skills, and interpersonal skills
• Proficient with Outlook including contact and calendar components
• High level of initiative is needed to work independently and respond to unanticipated items
• Ability to work flexible hours

• Provide introductions and information to clients on comprehensive programming options in supporting their Settlement needs
• Make appropriate internal and external referrals to community resources and programs for settlement related needs
• Enter new intake information into data platforms
• Ensure intake forms are completed and appropriate documents gathered
• Develop and conduct basic needs assessment using Settlement Plan tool or other
• Provide front-line support to staff and client in the form of registration, attendance, booking of space as well as program delivery
• Demonstrated discretion and sound judgement in the handling of confidential information; this includes a high degree of integrity and trust
• Ensure delivery of program serve standards in day-to-day interactions with clients/visitors and/or staff to the Centre
• Respond to incoming calls, emails, and requests for information from current and potential clients
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery