Client Manager - Mid-Market (Energy)

at  The Consultus International Group

JD - CLIENT MANAGER (MID MARKET).PDF

Working hours: 37.5 (Monday – Friday)
Location: Leicester (Hybrid)
The salary banding for the starting grade of this career pathway is £26,500 - £35,000 (DOE) + upsell opportunities, which increases as you progress. You’ll have an ongoing development plan, to personalise your own career journey.
Joining an established, multi-award-winning energy & sustainability consultancy, you’ll be working within a team of great people and will have some huge brands as your clients, not only in the UK but globally, who you’ll have excellent relationships with. We’ll provide you with all the tools and support needed to really develop your skills, so that you can develop your clients’ strategies and help us meet our mission target.
Lauded for a ‘world-class’ service with an exceptional reputation, we have one of the highest client retention rates in the industry. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.
Our Consultancy Services teams are dedicated to delivering innovative solutions and exceptional service to our global clientele. Our team is built of like-minded, experienced people who are passionate about what they do, and after a recent re-structure are now looking to grow the team!
Managing a portfolio of approx. 40 mid-market accounts, you will be the primary point of contact between your clients and our internal teams, ensuring their needs are always met. You’ll use your knowledge and skills to deliver, inform and resolve client requests, with the help of your very own Client Executive supporting you!

ABOUT YOU AND WHAT TO EXPECT

With previous account management experience, you should be a clear communicator who is confident in holding consultative conversations, creating long-lasting relationships.
You will be well-organised, managing your own schedule to juggle various tasks such as regular client communication, query management, ensuring systems are up to date, booking renewals, aligning clients with relevant services and issuing reports to name a few. Please refer to the attached Job Description for full details.
Our people are our priority, so with the support of your experienced line manager, you’ll have ongoing career development, and you’ll also have the opportunity to upsell services and boost your earning potential!

Previous experience in the energy / utilities industry would be extremely beneficial, however is not essential if you have the right behaviours, values and are eager to learn! What you will need is:

• Experience managing your own clients
• Ability to hold consultative conversations
• Ability to identify potential upselling opportunities
• A genuine passion for excellent customer service and retention
• An interest in learning the ins and outs of the energy & utilities industry

If this sounds like you, we’d love to hear from you!

Please refer the Job description for details