Client Service Manager : Internal

at  Nedbank

Johannesburg, Gauteng, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Nov, 2024Not Specified30 Aug, 202410 year(s) or aboveCapacity Planning,Business Value,Decision Making,Stakeholder Management,Change ManagementNoNo
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Description:

TECHNICAL / PROFESSIONAL KNOWLEDGE

  • Capacity planning
  • Change management
  • Client service management
  • Communication Strategies
  • Diversity management
  • Employee training/development
  • Organisational behaviour theory
  • Principles of project management
  • Stakeholder management

Behavioural Competencies

  • Aligning Performance for Success
  • Building Partnerships
  • Decision Making
  • Broadening Business Value
  • Building partnerships
  • Guiding Sales Opportunities

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Responsibilities:

JOB PURPOSE

To be the direct contact between the external customer and Nedbank to build and maintain relationships according to the TS, CIB and Nedbank customer and sales strategy. Provide personal and customised operational and servicing support to the CIB TS client to best meet their needs across the end-to-end product, channels and solutions life cycle in line with Nedbank’s client service strategy. Facilitate all aspects of enablement and servicing for TS CIB clients to ensure the successful implementation and usage by the client of the products, channels and solutions.

REQUIREMENT SUMMARY

Min:10.0Max:15.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Diploma

Matric / grade 12 / national senior certificate

Proficient

1

Johannesburg, Gauteng, South Africa