Clinical Manager, Primary Care

at  Pinecrest Queensway Community Health Centre

Position Title: Clinical Manager, Primary Care
Program: Primary Care
Department: Integrated Health Services
Reports to: Director, Integrated Healthcare
Employment Type: Regular Full-time, 35 hrs/wk
Pay Scale: $45.728/hr to $53.798/hr
Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, Please let us know the nature of the required accommodation.

JOB SUMMARY:

The Primary Care Clinical Manager is responsible for managing the clinical operations of the Primary Care Clinic. The Manager works as an integrated member of the inter-professional team and is responsible for directly supervising the allied health professionals. This leader brings experience and expertise in partnering with healthcare providers to build cohesive teams that offer safe, high-quality care to meet the needs of our vulnerable client population.

Qualifications

• Minimum of 5 years of management and clinical staff supervision experience.
• Undergraduate degree from a recognized university in a healthcare discipline preferred or a management discipline.
• Clinical experience in a healthcare setting is preferred.
• Experience working in a community setting is an asset.
• Experience building cohesive teams and strengthening staff morale and engagement.
• Experience leading Q.I. initiatives using quality improvement tools such as Lean management, Model for Improvement
• Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset.
• Demonstrated knowledge of the Social Determinants of Health.
• Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community.
• Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences
• Experience with strategic planning, quality, and performance measurement tools is an asset.
• Experience and understanding of best practices in primary care and mental health care.
• Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
• Energetic, responsive, reliable, flexible person and able to handle competing priorities.
• Strong analytical and decision-making skills
• Ability to work flexible hours and need a car to travel between sites

JOB SPECIFIC RESPONSIBILITIES:

• Manage the clinical operations of primary health care clinics at Pinecrest-Queensway Community Health Centre (CHC) and our satellite site, South Nepean CHC, including monitoring and updating medical directives and clinic polices.
• Manage the day-to-day activities of one of our Primary Care clinic physical sites.
• Recruit and manage the onboarding of allied health professional new hires.
• Manage allied health staff performance, including addressing performance issues and conducting performance reviews per organizational requirements.
• Provide leadership, support and assistance, in managing challenging client encounters and setting limits with clients to ensure a safe environment for clients and staff.
• Support the development and achievement of the annual QIP priorities.
• Work with the data management team to ensure data quality and accuracy to help inform QIP priorities and clinic dashboard.
• Participate in initiatives to foster or improve access to services especially for vulnerable or marginalized populations.
• Influence public and government policy aligned with the clinic and organizational priorities.

COMMON RESPONSIBILITIES:

As an employee of Pinecrest-Queensway Community Health Centre, this position is responsible for the following:

Administrative

• Contributes to the Centre’s activities to collect, analyze and report on data and relevant information and participate in research
• Preserves confidentiality of all client and employee information and seeks to minimize risk while working with data
• Maintains and develops professional competence, and where applicable, a professional license to practice, through appropriate continuing education methods (e.g. peer interaction, literature review, conferences, courses, staff development leave, etc.)
• Complies and adheres to all applicable Centre policies and procedures

Organizational Responsibilities

• Respects and values the diversity of the community and individuals
• Supports the Centre’s student placement programs
• Contributes to the Centre’s work by participation in activities that seek to strengthen collaborative and interdisciplinary teamwork, such as intercomponent committees and working groups and strategic planning
• Contributes to the Centre’s practices of hiring, orienting and training of employees
• Participates actively in team meetings
• Consults with and provides support to team members and other PQCHC employees regarding professional issues
• Participates in the Centre’s strategic planning process
• Participates in the development of policies and procedures by providing feedback in the Centre’s policy development process
• Works in a manner that incorporates health promotion and recognizes the determinants of health
• Participates in team and individual professional development opportunities

Occupational Health and Safety

This position must also work within the scope of all legislative and Centre policies related to occupational health and safety. In this capacity, the employee:

• Works in a manner that promotes a safe, secure environment, and is compliant with the Duties of Workers under the Ontario Occupational health and Safety Act (Section 28)
• Must read and follow the Centre’s occupational health and safety policies
• Works safely in consideration of the following job hazards: noise, workplace violence
• Uses appropriate personal protective equipment as directed
• Participates in Occupational Health and Safety Training as required, including AODA, WHMIS and other Safety Training as required.

Qualifications

• Minimum of 5 years of management and clinical staff supervision experience.
• Undergraduate degree from a recognized university in a healthcare discipline preferred or a management discipline.
• Clinical experience in a healthcare setting is preferred.
• Experience working in a community setting is an asset.
• Experience building cohesive teams and strengthening staff morale and engagement.
• Experience leading Q.I. initiatives using quality improvement tools such as Lean management, Model for Improvement
• Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset.
• Demonstrated knowledge of the Social Determinants of Health.
• Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community.
• Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences
• Experience with strategic planning, quality, and performance measurement tools is an asset.
• Experience and understanding of best practices in primary care and mental health care.
• Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
• Energetic, responsive, reliable, flexible person and able to handle competing priorities.
• Strong analytical and decision-making skills
• Ability to work flexible hours and need a car to travel between sites.