Cloud Operations Lead (AWS)

at  Westpac

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .

• Accountable for service stability in a rapidly evolving 24x7 operations environment.
• Own major incidents, ongoing problem management and IT Service Management targets end-to-end.
• Maintain strong AWS foundational security, compliance and cost practices.
• Facilitate solution delivery handover phase to ensure timely resolution of design issues and operational readiness before deployment.
• Support the deployment and operations of automated AWS enabled infrastructure environments, patterns, tools, and platforms.
• Deliver continuous service improvement, automation of repetitive processes and improved customer experience.
• Coaching and mentoring the L2 operations team.
• Customer engagement, relationship development and requirement gathering for BAU changes.
• Evaluate and provide expert diagnosis and resolution of complex service (cross infrastructure/application) issues to ensure effective maintenance and support of patterns and platform.
• Provide expert input into the planning of future requirements, all aspects of capacity planning, performance monitoring and tuning of specific infrastructure components to ensure the stability and availability of the cloud platform.
• Liaise with executive and senior stakeholders (Architecture, Security and Engineering) and Suppliers
• Contribute to effective communications with Suppliers and proactively establish the network of key technical experts
• Contribute to the common “one team” mindset that includes collaboration and a sense of joint responsibility between Westpac teams and suppliers
• Maintain focus on industry and technical trends to enable evaluation and recommend changes to the automation and orchestration of services.Apply Agile frameworks, techniques, and processes to deliver value to the business