Cluster Security Manager

at  Servicios Amazon Data Services Chile SpA

• Bilingual in Spanish and English. Must have the ability to read, write and speak/communicate fluently in English with respect to complex technical instructions and concepts.
• 5+ years Project Management experience
• 5+ years creating process improvement procedures
• 5+ years managing a team of individual contributors
• 7+ year managing contract security
  Amazon Web Services (AWS) and Amazon.com serve customers and developers all over the world who rely on storage, compute, and other services that power Amazon’s consumer, digital and AWS businesses. Our customers trust us to handle their data with air-tight security. Customer data security is a given and a guarantee for our businesses.
  AWS’ Infrastructure Physical Security Team is looking for a detail-oriented, experienced and professional Cluster Security Manager. You will have experience managing the security of large critical infrastructure installations, ideally, data centers. You will have professional experience managing people with varying skill sets, devising strategies, creating, tracking and controlling budgets, sponsoring projects, and driving improvements of our security readiness. You will report to the Cluster Security Manager responsible for your area.
  As a Cluster Security Manager you will be tasked with leading a team of professional security managers who drive operational security excellence at several separate facilities located within a short driving distance. You and your team’s constant vigilance will discover physical security gaps and shortcomings which you will fix immediately. You will interface and direct vendors involved in new security construction, repairs, daily security operations and patrols, and planning. You will extract metrics and observe improvements by looking at hard data. You will make suggestions on improving electronic surveillance and access controls. You will direct efforts to educate data center occupants on false alarm reductions. You will write and implement security process and procedures. Your position will require you to write reports, create presentations and communicate with management on the status of physical security operations.

Responsibilities

• Establish and maintain a robust customer relationship with key customers in and outside of the Cluster to ensure complete understanding of security processes to enable the delivery of viable security responses.
• Responsible for planning, developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Incident Management and coordinates site investigations with the Global Intelligence and Investigative team.
• Maintains an extensive knowledge of complex industry trends, current security issues and security technology, and updates management on risk and threats that could impact Data Centers.
• Responsible for performing annual risk analysis for assigned Data Center sites, particularly with respect to level of crime, terrorism, workplace violence, and threats from natural and man-made disasters.
• Responsible for providing leadership and best practices to the on-site Cluster/Campus Data Center Management Team on security policy and practices.
• Identifies exposures and provides recommendations as well as develops corrective plans that will be provided to their next level management.
• Provides leadership, advice, and guidance to AWS Data Center staff as well as contract security force staff in achieving current and long-range strategic program objectives.
• Serves as staff support to security management and assists in conducting investigations of significant threats and/or the loss or misappropriation of assets.
• Liaison with local, state and federal law enforcement agencies for assigned locations.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

• Bachelor’s degree and equivalent professional experience in corporate or government security environment
• 3+ years’ experience with Microsoft Office Suite
• 4+ years Root-Cause Analysis experience
• 5+ years’ experience creating and implementing emergency planning programs, physical security countermeasures -
• Familiarity with security program automation and implementation
• 1+ years of experience in access control and video surveillance software applications (eg. LENEL or C-cure)
• 2+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points.
• 1+ years of experience working with workflow ticketing and extraction of performance metrics.
• 2+ years of experience investigating accidents, thefts, disturbances, discrepancies.
• 2+ years of overseeing security sub contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls.
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role Amazon is committed to a diverse and inclusive workplace.

• Establish and maintain a robust customer relationship with key customers in and outside of the Cluster to ensure complete understanding of security processes to enable the delivery of viable security responses.
• Responsible for planning, developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Incident Management and coordinates site investigations with the Global Intelligence and Investigative team.
• Maintains an extensive knowledge of complex industry trends, current security issues and security technology, and updates management on risk and threats that could impact Data Centers.
• Responsible for performing annual risk analysis for assigned Data Center sites, particularly with respect to level of crime, terrorism, workplace violence, and threats from natural and man-made disasters.
• Responsible for providing leadership and best practices to the on-site Cluster/Campus Data Center Management Team on security policy and practices.
• Identifies exposures and provides recommendations as well as develops corrective plans that will be provided to their next level management.
• Provides leadership, advice, and guidance to AWS Data Center staff as well as contract security force staff in achieving current and long-range strategic program objectives.
• Serves as staff support to security management and assists in conducting investigations of significant threats and/or the loss or misappropriation of assets.
• Liaison with local, state and federal law enforcement agencies for assigned locations