Collections Advisor

at  Valda Energy

US AND OUR CULTURE.

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

WHAT WE ARE LOOKING FOR.

• Previous customer service experience
• CICM Qualified (Desirable)
• Experience working in a regulatory environment (Desirable)
• Fantastic customer service skills
• Good analytical, decision making and problem-solving abilities.
• Excellent communication skills including handling difficult conversations
• Preferably have experience in cash collection/debt recovery (Desirable)
• Confident with IT systems
  If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.co

Embrace and promote a customer-centric culture through skillful and empathetic conversation that leads to the creation of affordable and sustainable payment solutions, that benefit both the customer and the company. Thrive in a dynamic call centre environment, promptly addressing and resolving customer issues across all communication channels in a seamless collaboration with the team. Demonstrate a proactive attitude in taking ownership of tasks, ensuring successful achievement of Key Performance Indicators and actively supporting continuous improvement efforts. This is an office-based role allowing you to be at the very heart of our vibrant culture, benefit from the supportive team environment and get involved in our monthly activities. If you possess a genuine passion for assisting people and have proven experience in collections or customer services, we would love to receive an application from you.