Collections Agent Mr Price Money (Inbound FS)

at  Mr Price Group

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.
The Collections Call Centre Agent will be responsible for ensuring that customer calls, queries and correspondence replies are attended to over the various communication platforms.
Qualifications: Education:
Grade 12 / Matric
Experience:
1 year experience in collections in a call centre environment
An understanding of the life-cycle of an account and collections process and systems
You are competent in the use of MS Office
Proficiency in multiple languages (advantageous)
Knowledge/ Skills:
Negotiation skills

Excellent communication skills

• Customer service orientated, pay high attention to detail and are a team player

Responsibilities: Call Handling and Debt Collection
Effectively fielding calls from arrears customers to collect on overdue installments for all lending products
Resolving client discrepancies and short payments
Accurately updating customers’ personal, employment and contact information to maintain their details to ensure right party and regular contact when collecting on overdue accounts
Customer Experience and Quality

Respond to and action all customer communication received through the various channels; web, email, fax, WhatsApp and post within the allotted time periods

• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

Please refer the Job description for details