We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success.
We’re seeking a dynamic and experienced Commercial Account Manager to join our team.

ABOUT THE ROLE

As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.

1. Sales Strategy and Execution:

• Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
• Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
• Act as a customer advocate within the company
• Meet or exceed established goals, KPIs, and performance metrics

1. Customer Acquisition and Growth:

• Drive new customer acquisition through strategic sales initiatives
• Identify, pursue, and close new sales opportunities within assigned territory or market segment
• Upsell and cross-sell to existing customers to maximize revenue

1. Customer Relationship Management:

• Serve as the primary point of contact for customer inquiries and issues
• Foster strong, long-term relationships with key customers and stakeholders
• Ensure high levels of customer satisfaction and loyalty
• Collaborate with the customer success team for smooth onboarding and continued customer success

1. Customer Engagement:

• Lead customer meetings and develop presentations for complex sales opportunities
• Understand customer business needs and challenges
• Present tailored solutions demonstrating how our products solve specific problems
• Conduct regular business reviews to ensure alignment with customer goals

1. Collaboration with Internal Teams:

• Work closely with solution consultants to develop tailored solutions
• Coordinate with professional services for timely implementation
• Partner with Partnerships & Alliances team for growth and strategic account planning
• Provide customer feedback to inform product development and marketing strategies

You’re a fit for the role of Commercial Account Manager if you have:

• Bachelor’s degree in Business, Marketing, or related field
• 3+ years of experience in account management or sales in the software/technology industry
• Proven track record of meeting or exceeding sales targets
• Strong understanding of AI and software technology products and services
• Excellent communication, negotiation, and presentation skills
• Demonstrated ability in solution selling and strategic account planning
• Experience with CRM systems and sales analytics tool