Commercial Change Senior Manager

at  CityFibre

Job Description

THIS IS A HYBRID ROLE, WITH TRAVEL TO OUR LONDON OFFICE TWICE A WEEK.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.
We’re a Times Top 50 Employer for Gender Equality; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

WHAT YOU’LL BRING TO THE ROLE

• Experience in supporting the development and implementation of a commercial change roadmap or large transformation programmes
• Previous experience in gathering and scoping out current processes, to streamline and set a centralised processes and systems to ensure business areas can effectively communicate commercial changes to their customers.
• Demonstrable success in defining and launching propositions into the market with the ability to understand / measure effectiveness of launches
  We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Day to day, this is some of what you can expect to be doing:

• Input into the creation of a “Commercial Change” roadmap that ensures all internal stakeholders, and all key customers know which change is communicated in what timeframe to ensure predictability and manage it in-life
• Set up the right processes and systems to be able to get inputs from the business about what commercial changes need to be communicated to our customers
• Manage expectations with ISP customers to set expectations of how we will communicated change via which forums / mediums, at what frequency, et