Commercial Operations Manager

at  BioIVT

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science.
The Commercial Operations Manager is responsible for optimizing sales processes, analyzing data, and providing insights to enhance sales efficiency and effectiveness. This role collaborates closely with sales leadership, sales teams, and other departments to drive revenue growth and improve overall sales performance. The Commercial Operations Manager reports directly to the Senior Director, Commercial Excellence.

SUMMARY

The Commercial Operations Manager is responsible for optimizing sales processes, analyzing data, and providing insights to enhance sales efficiency and effectiveness. This role collaborates closely with sales leadership, sales teams, and other departments to drive revenue growth and improve overall sales performance. The Commercial Operations Manager reports directly to the Senior Director, Commercial Excellence.

REQUIREMENTS

• 5+ years of experience in sales operations or a related field.
• Strong analytical and problem-solving skills.
• Proficiency in CRM systems and data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong understanding of sales methodologies and best practices.
• Experience managing and developing teams.

KNOWLEDGE, SKILLS & ABILITIES

• Champions strong data-driven, customer-oriented culture.
• Change management focus establishing adaptable processes.
• Mutual respect, team orientation and matrix mentality.
• Personal development-oriented culture – self and team.
• Organized, strong verbal and written communication skills.
• Results oriented.
  We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!
  Join Us!
  We can’t wait to work with you! At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities.
  BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law

• CRM Administration: Oversee the CRM administrator and ensure the efficient and effective management of the CRM system.
• Process Development and Training: Develop, implement, and maintain Standard Operating Procedures (SOPs) for commercial processes, and provide training to sales teams on these procedures.
• KPIs and Analytics: Assist with the design and monitoring of pre-aware KPIs and analytics, working closely with various sales teams and members to gather data and identify trends.
• Sales Enablement: Identify areas for improvement in sales enablement tools and recommend new tools or enhancements.
• Sales Forecasting: Collaborate with sales leadership on the forecasting process, including data inputs and analysis.
• Cross-Functional Alignment: Work with cross-functional business partners, including HR, Operations, Finance, and VC, to ensure alignment and support strategic initiatives.
• Strategic Support: Provide support to the Senior Director of Commercial Excellence on strategic initiatives. Own projects and deliverables, from scope/requirements through final execution and monitoring
• Process Improvement: Collaborate with sales teams to gather feedback and identify areas for improvement. Conduct process analysis and assessments to identify inefficiencies and bottlenecks. Develop and implement process improvement initiatives to enhance sales productivity and efficiency.