Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

ABOUT THE ROLE ️

Vestiaire collective is looking for a QC & Product Description Associate/Copywriter to join the consignment team in Crawley.
The copywriter is responsible for the quality control and description of each product that is deposited through our consignment service.
The consignment service is dedicated to individuals or professionals who wish to delegate the sale of their items. The business team is responsible for identifying potential consignment customers and managing the initial deposit of all items. When the box is received, we do everything possible to ensure that the customer sells their items quickly.

WHAT YOU WILL DO \UD83D\UDC5C

• Description
• Write item descriptions in accordance with the appropriate VC & textile wording including details such as composition, defects, measurements
• Inform the photo studio of any details that require special attention during the photo shooting
• Organize the stock of the containers in the areas reserved for this effect and in the respect of the rules of FIFO

Control of comments

• Review customer feedback
• Make picking requests on all items that require reshoot or amendments to the listing
• Write an answer to each request and update the file

• Make requests for more photos or reshoot of an item when necessary

Administrative tasks and polyvalence

• Manage the cohesion between the different flows and ensure that the products are put online
• Checking with the business team regarding any anomalies and rejected items
• Return of items to sellers
• Supporting other teams and departments to ensure a flow of items through the warehouse