Contact Centre Representative. Inbound Calls. GOV department...

at  Northbridge IT Recruitment

Sydney, New South Wales, Australia - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Feb, 2019Not Specified28 Nov, 2018N/APlease Refer Job Description.NoNo
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Description:

  • Do you have GREAT customer service skills within a call centre environment and want to make a difference and impact the community?

    Working in partnership alongside one of our well-respected and rapidly growingclients within the NSW Government, we have a large number of opportunities for experienced contact centre or customer service representatives to provide support to various stakeholders and make an impact on the local communities.
     

TO BE SUCCESSFUL

  • MUST HAVE previous experience working as a Call Centre Operator OR Contact Centre Representative within a fast paced environment
  • Finance or HR background preferred
  • Ability to multi-task using various call management or CRM systems.
  • High level of interpersonal skills
  • High level of maturity and ability to remain professional and act within a code of conduct at all times
  • Committed to providing quality customer service
  • Self motivated and Ability to work both independently and as part of a team
  • Intermediate to Advanced use of Microsoft Office applications


If this sounds like you and are wanting to help shape the state's future, don't hesitate and .

Responsibilities:

 

  • Be the first point of contact for various stakeholders and provide assistance and guidance on various matters including employment or finances.
  • Build positive relationships in all interactions to ensure a high level of stakeholder satisfaction.
  • Escalate customer enquiries as required.
  • Operation of various CRMs simultaneously to manage calls and enquiries.
  • Following the process end-to-end, ensuring enquiries are solved.
  • Provide administrative support as required.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

ITES / BPO / KPO / Customer Service / Operations

Customer Service

Graduate

N/A

Proficient

1

Yes

Sydney, New South Wales, Australia