Credit Control Assistant

at  Ecolab

Ecolab is seeking a Credit Specialist to provide service and support to corporate and non-corporate account customers for Ecolab’s Shared Service based divisions with regard to past due invoice collection, pricing issues, order review, customer inquiries and other credit-related disputes.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in finance, accounting, business or a related field.
• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained.
• Credit/collections experience and/or customer service experience related to large corporate customers is an asset
• Experience in Microsoft Office (Word, Outlook and Access).
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines.
• Effective oral and written communication skills.
• Must have demonstrated initiative and ability to work independently.
• Self-motivated and both detail and process oriented.
• Proven analytical and problem solving skills.
• Strong critical thinking and decision making skills.

• Conduct collections of corporate and non-corporate accounts via outbound phone calls, aging reports, invoice packets, order review, intranet websites, various customer A/P portals, and email correspondence with AP contacts.
• Respond to incoming calls and mail from aligned accounts and extensive interaction with both internal and external customers.
• Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR.
• Research and resolve disputes and invoice issues in a timely manner.
• Provide accurate information as needed by customers, sales, and credit.