PERSON SPECIFICATION

We are seeking a numerate, analytical, and professional individual with a degree or equivalent experience and significant experience in a similar service role. You should have a good understanding of SITS, SAP, and fee debt collection and experience in a busy finance environment, ideally within Education. The role requires excellent communication, strong customer focus, and the ability to work independently, manage time effectively, and organise tasks efficiently. Proficiency in Microsoft Excel, technical accounting knowledge commensurate with the tasks in the job description, and a commitment to personal development are essential.

The role is responsible for providing a full sales ledger and debt collection service for Schools and departments, ensuring customer information in SITS is accurate, and liaising with Student Records and School contacts to resolve discrepancies. You will support the timely collection of debts in line with Income Manager procedures and targets, making use of reminder letters, statements, sanctions, external agencies, and direct communication with students, sponsors, and customers. You will also monitor and process Payment Plans and recurring card payment runs, as well as respond to queries efficiently. Working closely with Schools and departments, you will handle student financial queries with fairness and empathy, hold regular meetings to review debtors, and agree payment plans in accordance with the Tuition Fee Policy. You will investigate and resolve sales ledger queries, escalating significant issues where necessary. In addition, you will run debt and other reports to monitor outstanding balances, review the ledger daily for unallocated receipts, and investigate, match, resolve, or identify refunds as needed to maintain accurate financial records.