Crematorium Assistant

at  WesterleighGroup

ABOUT US

Westerleigh Group has been building and managing Crematoria for over 30 years and we care for over 70,000 cremations and burials every year. Our first site opened in 1992 in a village called Westerleigh, near to Bristol. We have more than 40 sites across England, Wales and Scotland with plans to continue growing with care.
We have established a reputation for creating beautifully landscaped, high quality and peaceful facilities where families can remember and celebrate the life of their loved ones. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal.
We play an active part in the local communities that we serve and in 2023 our sites raised over £400,000 to support local charitable causes and projects.
Our letters to heaven post boxes continue to capture hearts and minds. An inspirational idea from the daughter of one of our colleagues.
In 2021 Distinct Cremations was formed as part of the Westerleigh Group and caters to the direct cremation market

THE ROLE

As part of our busy team, you will ensure that families are given the best experience possible.

No two days will be the same as each family and service are uniquely personal. You will be involved in a variety of tasks each day including:

• Cremation – You’ll be fully trained and work towards an accredited FBCA qualification under supervision and guidance from experienced colleagues. You will be involved in the end to end cremation process and ashes management. You will need to be able bodied as there will be manual handling involved in this process. PPE will be provided for your safety. Some of our sites also have burial grounds so you could also be involved in these services if applicable.
• Chapel - Preparation of the chapel hall before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
• Administration - Answering the telephone with great customer service skills, using Chronicle / Word / Excel, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
• Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.

This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.