Crisis Intervention Specialist (On Call) at Candeo

Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

21.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis intervention, Mental health support, Motivational interviewing, Case management, Conflict resolution, Documentation, Time management, Interpersonal skills, Safety procedures, Client advocacy, Team collaboration, Administrative support, Emergency response

Industry

Individual and Family Services

Description

Description At Candeo we are looking for team members who can serve as a vital resource to the Crisis management Team by responding to client emergencies, someone that can support clients in crisis while providing training and support to new and existing staff. Applicants must reside in the Des Moines Metro area to ensure they can promptly respond to emergencies. Candeo is a non-profit that is focused on helping, supporting, and teaching people to live their best lives. We are committed to nurture an inclusive culture and a learning-based work environment to our employees. Apply now to learn more! Job Types: PRN/Casual Shifts: Available On call hours Monday-Friday 4:30pm-6am (1 shift) Weekends & Holidays 24 hours (1 shift) Weekend CAPS Double Staff 2pm-10pm (1 shift) Salary: On Call $6.00 Response (Call/Text or In-Person) $21.00 Training $15.00 Essential Job Functions: 1. Demonstrates knowledge, understanding and implementation of the client’s Life Plan/Success Plan, in accordance with client’s preferences. 2. Follows established safety practices and procedures to ensure a safe and healthy environment for clients and the organization. 3. Works effectively within a team to enhance service delivery while respecting the right to privacy of the client, and confidentiality requirements of Candeo. 4. Uses initiative to think creatively, learn and grow, while following through with the challenges of the position. 5. Models and uses good decision-making skills and accesses appropriate resources to assist in developing quality services for clients. Success Plans 6. Acts as an on-call resource to the CAPS Team by responding to client emergencies as required 7. Ability to maintain on-call schedule including one evening per week and one shift for two weekends per month, with adjustments as needed to fill the schedule with absences and time off for other team members. 8. Conducts on-site debriefs with staff who have been involved with a crisis. 9. In conjunction with the CAPS Team, supports clients in crisis while providing training and support to new and existing staff 10. Performs administrative duties including reviews of, crisis plans, attending CAPS meetings and/or training new staff 11. Regular involvement with MOD, Managers, Law enforcement and Mobile Crisis Unit. 12. Solicits the priorities and preferences of clients and communicates those to the team as needed to enhance service delivery. 13. Attends organizational and client-specific training and provides documentation of certifications required for employment with Candeo 14. Complies with documentation policies by submitting accurate and timely paperwork, including progress notes, CAPS Response forms within 24 hours, timesheets, expense logs and other required reports. 15. Maintains documentation of services provided that clearly and legibly reflects the client’s goals, staff intervention and support, client response and progress made. This may include completion of Success Plans, On-call response forms; and/or any other documentation required for the CAPS position. Requirements Education / Training/License/Certification requirements: · Bachelor’s degree in psychology or related field or an equivalent combination of education and experience · One year experience with CMI required · Proof of Automobile Insurance · Valid Class C Iowa Driver’s License · Valid telephone and mailing address Skills & Proficiency Required : · Ability to respond to calls within 15 minutes · Ability to respond in-person within 30 minutes · Ability to travel in counties served by Candeo · High level of literacy in spoken and written English · Demonstrated effective interpersonal skills · Ability to maintain calm in a crisis · Ability to learn new technology · General understanding of Mental Health supports · Motivational Interviewing, C3, ASIST, Skills System trained or will be trained within 1st year of hire · Ability to pass organizational training · Ability to set appropriate staff/client boundaries · Ability to manage time and territory and the demands of working with numerous clients · Ability to learn working knowledge of the community · Ability to work successfully, unsupervised · Ability to negotiate and handle conflict as necessary · Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks · Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines.

Responsibilities

The Crisis Intervention Specialist responds to client emergencies and provides on-call support to the CAPS team. They also conduct on-site debriefs, provide staff training, and maintain accurate documentation of client progress and crisis interventions.