Customer Care Specialist Healthcare

at  KuehneNagel

Are you passionate about providing exceptional service in the healthcare logistics sector? Are you seeking a dynamic opportunity at Schiphol? Look no further.

YOUR SKILLS AND EXPERIENCES

• You have at least 3 to 5 years of relevant experience within Air logistics export;
• You are organisationally and administrative strong, can set priorities and separate main issues from side issues;
• Attention to detail and able to multitask;
• You have a customer- and service-oriented attitude;
• You prefer to work in a fast-paced and dynamic environment and are able to prioritise and shift gears quickly;
• You have an excellent command of the English language, both verbally and in writing. Dutch is an asset;
• Strong communication and negotiations skills are present;
• You are available 40 hours per week.#LI-SD2

YOUR ROLE

Join the leading provider of healthcare logistics solutions in the Netherlands! Kuehne + Nagel is at the forefront of air logistics, ensuring the seamless import and export of vital medical supplies. Operating from four strategic locations at Schiphol, to facilitate the international flow of healthcare shipments.As a Customer Care Specialist in our Healthcare division, you will play a pivotal role in managing the exportation or importation of medical supplies for our valued clients. Your responsibilities include ensuring the timely delivery of goods while adhering to all relevant regulations and quality standards. Providing top-notch service to our key healthcare customers is paramount, and you will collaborate closely with suppliers and internal stakeholders to guarantee the smooth execution of export shipments.Your duties will encompass overseeing order processes from start to finish, proactively addressing any logistical challenges that may arise, and resolving escalations in a timely and systematic manner. As a vital member of our team, you will join a cohort of thirteen dedicated customer care professionals and report directly to the Team Lead for Healthcare.This is a full-time position based at our Schiphol location, offering the opportunity to make a meaningful impact in the vital field of healthcare logistics.If you are driven by a passion for customer service and thrive in a fast-paced environment, we want to hear from you! Join us in delivering excellence in healthcare logistics at Kuehne + Nagel.

YOUR RESPONSIBILITIES

• You develop and maintain strong relationships with key stakeholders at our client side and generate new (strategic) opportunities with them;
• You have regular consultations with your clients, and evaluate and optimize the export process to improve efficiency, reduce costs and enhance customer satisfaction;
• Quick and quality communication towards customers executed whenever needed, regarding shipment coordination and during escalations;
• Continuously and proactively strive, together with your team, for further optimisation of the processes and turn these into concrete plans;
• You identify and mitigate risks such as delays, damages or regulatory compliance issues. Proceed to analyse and resolve these incidents, initiating improvement actions and monitoring their implementation;
• You work closely with your colleagues within our organisation to develop creative and/or innovative solutions to our customer’s needs;
• Together with your team, you ensure that all work instructions, SOP & processes are set up and also maintain them, in addition to follow-up /updates of the software systems within your responsibilities.