Customer Communications & Stakeholder Engagement Manager (12-Month)

at  Australia Post

HELP US DELIVER FOR AUSTRALIA

Australia Post is delivering for Australia. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers, and for our people. We’re moving forward and we want you to come along for the ride.

• Developing and implementing customer communication and engagement plans, including the development of materials such as eDMs, digital content, FAQs, team member briefings and customer service scripts. This requires working across the enterprise, managing project elements across multiple teams
• Working across the business to access and apply customer and community insights to inform communications and engagement activity, including local community engagement
• Proactively developing and maintaining strong internal relationships, to collaborate and share knowledge ensuring an aligned and integrated approach to the way we communicate with customers
• Working with others in a highly matrixed organization (our internal engagement is as important as our external engagement)
• Proactively addressing stakeholder issues and supporting solutions that meet business requirements and stakeholder and customer needs
• Establishing and maintaining positive and productive relationships with key external stakeholders in support of Australia Post’s strategic aims
• Contributing to the protection and enhancement of Australia Post’s brand and reputation in conjunction with other teams, including Corporate Communications, Government Affairs, Social Media, Marketing, and Community teams