CANDIDATE PROFILE:

• Highly organised and detail-oriented
• Strong analytical and data interpretation skills
• Excellent written and verbal communication abilities
• Proficient in Microsoft Office and CRM platforms
• Understanding of regulatory environments (e.g., FCA, CTSI) is advantageous
• Commitment to continuous learning and professional development
  Job Type: Full-time
  Pay: £24,000.00-£27,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chorley PR7 7AJ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Chorley PR7 7AJ
Reference ID: QPCC

ROLE PURPOSE:

To support the delivery of a professional, efficient, and compliant administrative function. This role is focused on delivering exceptional customer service, ensuring adherence to regulatory requirements, and maintaining high data quality standards. The successful candidate will contribute to a culture of continuous improvement, risk mitigation, and operational excellence.

KEY RESPONSIBILITIES:

• Ensure adherence to all internal policies and procedures in the execution of core responsibilities.
• Maintain positive and professional relationships with colleagues, customers, and external stakeholders.
• Act as a knowledgeable and trustworthy ambassador for the business.
• Uphold all health and safety standards in line with organisational policy.
• Undertake any additional duties aligned with personal, team, or organisational objectives, as agreed with the line manager.
• Manage daily workflow effectively, ensuring all tasks meet agreed service level agreements (SLAs) and are prioritised appropriately.
• Operate within the framework of an ISO 9001 Quality Management System, contribute to its ongoing improvement, and align with the organisation’s core values.
• Ensure accurate and timely data entry and maintain up-to-date records across all systems, including a customer relationship management (CRM) platform.
• Conduct administrative research, including third-party data gathering, to monitor financial solvency and risk indicators for external parties.
• Assess the credit standing and financial stability of third-party installers, evaluating insolvency and liquidity risks using data analysis and business insights.
• Provide accurate risk reporting and support audit activities, including identifying root causes and recommending corrective actions.
• Develop a working knowledge of Insurance Backed Guarantees and all associated insurance policies, ensuring compliance with applicable regulations.
• Promote a ‘Right First Time’ culture to enhance data accuracy and team efficiency, and actively respond to Quality Assurance feedback for continuous improvement.