Customer Engagement Officer

at  bpha

Part time 25 hours per week (hours to be agreed, evening and occasional weekends will be required)

• Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
• Support the community engagement manager to deliver a range of customer engagement activities.
• Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act.
• Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.
• Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
• Building relationships internally to ensure the successful delivery of our customer engagement strategy.