Customer Experience Officer x 2

at  Hawkesbury City Council

Closing date: 12/06/2024 11:59 PM AUS Eastern Standard Time
Location: Windsor NSW
Department: Business Transformation and Customer Experience
Employment type: Full-Time

Be passionate. Be progressive. Hawkesbury City Council.

• Temporary 10-12 Months / Full Time
• 9 Day Fortnight + On-Site Parking
• Hours 8.30am – 5.00pm
• Join a great team + Start asap

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

There are two maternity leave Customer Experience Officer positions to be filled.
Reporting to the Customer Experience Coordinator and based in Windsor, these positions are the face of Council and play a critical role in shaping first impressions and delivering a quality customer service experience.
The Customer Experience team is a high performing team that provides frontline support by handling internal and external customer enquiries over the phone, in person or via email. These roles include call centre, administrative support, record keeping, and accounting duties.