Customer Experience Representative

at  Eventbrite

Melbourne, Victoria, Australia - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate06 Mar, 2020Not Specified07 Dec, 2019N/ACustomer Service,It,Communication SkillsNoNo
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Description:

THE CHALLENGE

We are building a world-class support organisation comprised of motivated and talented problem solvers who love helping others. As the Eventbrite platform continues to develop, our team of dedicated customer experience representatives is responsible for providing assistance and resources to a growing market of organisers and consumers.
We’re looking for self-motivated candidates to bring their excellent communication and creative issue resolution skills to the team. With music festivals, mud runs, conferences, and many more live events being ticketed through Eventbrite, our platform means you’ll be having a variety of conversations. There is no script, no one-size-fits-all solution. We’re consultative customer experience experts, and we train and invest in our smart and savvy team to help them build successful careers here at Eventbrite.

OUR IDEAL SKILL SET

  • Excellent written and oral communication skills
  • Demonstrated aptitude and love for providing exceptional customer service
  • A proactive, make-it-happen attitude, with an appreciation for friendly competition
  • Receptiveness to feedback and coaching with a desire to continuously improve
  • A natural enthusiasm for resolving problems in an ever-evolving environment
  • Resilience and focus to provide support to dozens of contacts per day with a smile
  • A great sense of humour
  • Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!

Responsibilities:

THE ROLE

Joining our team as a Customer Experience Representative means doing what you love - helping people. Through inbound enquiries via phone, chat, social and email, you will be interfacing with our wonderful customers and working through various questions to help make their event a success.
Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We encourage people from different backgrounds to apply for this position, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

IT - Hardware / Telecom / Technical Staff / Support

Customer Service

Graduate

Proficient

1

Melbourne VIC, Australia