Customer Insight Analyst

at  Toolstation

DAY-TO-DAY

Analysing: You will work with large datasets, analysing diverse information from multiple sources. By applying various analytical skills and approaches, you’ll drive customer-focused decision-making and contribute to the business’s growth. You’ll develop advanced analytics to predict customer behaviour, segment audiences, and optimise marketing strategies.
Collaborating: You’ll collaborate with business stakeholders to define KPIs and metrics that measure customer engagement and satisfaction.
Evaluating: Designing and executing A/B testing experiments, you’ll assess effectiveness using statistical techniques and machine learning. Your work will ensure data governance provides a single source of truth, allowing us to deliver compelling and convenient solutions for our customers.

HYBRID - FIXED TERM CONTRACT (6 MONTHS)South West or Midlands location preferred
Toolstation, a Travis Perkins Group company, is one of the UK’s fastest-growing retailers, with a strong track record of impressive sales. However, we’re not content to rest on our success. As our Trade and DIY customers become more innovative, we need to be equally agile, scaling rapidly and leading the transformation into a true omnichannel retailer. Our goal is to continue challenging and disrupting the market. Our talented Customer Data and Insights team plays a crucial role in shaping our customer-centric strategy through in-depth data analysis that drives actionable insights and business growth.