Customer Marketing & Advocacy

at  Culture Amp

JOIN US ON OUR MISSION TO MAKE A BETTER WORLD OF WORK.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com.

SKILLS AND QUALIFICATIONS:

• 10+ years of customer marketing or similar experience, preferably in a SaaS environment. Global experience in APAC (Australia), EMEA, and North America is required.
• Proven success in leading large-scale customer advocacy, retention, and expansion programs, with a strong track record of driving measurable business outcomes.
• Deep understanding of SaaS customer and product data to identify the optimal paths for engagement and adoption. - Exceptional communication and interpersonal skills, with the ability to influence and inspire internal and external stakeholders.
• Demonstrated ability to build and nurture enduring relationships with enterprise customers, from HR practitioners to c-suite leadership/executives, globally.
• Strong interpersonal and relationship-building skills to engage and collaborate with stakeholders and achieve a shared path forward to a defined vision.
• Results-oriented. Prioritize, plan, coordinate, track, and evaluate projects, programs, and processes with a strong emphasis on tracking and delivering business goals.
• Experience with marketing automation platforms, customer relationship management systems, and analytics tools (SFDC, Hubspot, 6Sense, BI platforms like Looker).
• Strategic thinker with the ability to influence and drive cross-functional initiatives
• Strong leadership skills with experience building and managing teams.
• Deep analytical mindset with experience in measuring impact across channels and multivariate testing
• Passionate about customer success and committed to building long-term relationships.
  We already have over 1,000 amazing Campers and we want to continue to attract exceptional people who are motivated by our mission. Our approach to compensation aligns with this value. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.
  For this role, the estimated base salary range is listed below. The range is a guideline, and the base salary range for this role may be modified. The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process.
  In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission. If you’re interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
  US Salary Range

As the Director of Customer Marketing at Culture Amp, you will take a strategic leadership role in shaping and executing our customer marketing vision. You will lead initiatives that enhance customer advocacy, drive expansion, and boost retention across our global customer base. This role requires a seasoned customer marketing leader with deep experience in SaaS customer marketing. This is a critical role where you’ll work cross-functionally with regional and global marketing, with customer experience, sales, and product teams to create and execute impactful customer-centric campaigns. This position can be performed from our San Francisco or Chicago hubs