Customer Operations Coordinator

at  PanzerGlass

Would you like to join us on the journey towards a 4-day work week? Do you have experience with Dynamics 365 Business Central? Are you detail-oriented and thorough? If so, you might be the perfect fit for the role of Customer Operations Coordinator in Hinnerup.
PanzerGlass is one of the preferred brands for screen protection. Founded in Denmark, we are a global company with approximately 200 employees. We are on an exciting growth journey, with offices in Denmark, Dubai, China, Germany, Poland, Spain, and more. Our goal is to become one of the world’s leading providers of screen protection, committed to maintaining the highest standards in quality and sustainability.
You will join our Global Customer Operations team, responsible for order management and customer service for our B2B (retail and corporate) and B2C (eCommerce) customers, as well as supporting our global, remote sales teams.
The team is truly global, with colleagues in Denmark, Dubai, Hong Kong, and the Philippines. We collaborate closely, regardless of geographical distance.

YOUR PROFILE

Most importantly, we are looking for a colleague who understands what excellent customer service requires. You enjoy working with customers, who find you to be a positive and enthusiastic person with a “can-do” attitude. You have a friendly personality, are curious, and eager to learn from others.
You recognize the importance of following up and ensuring your customers and team are well-informed and receive timely responses.
Experience with Dynamics 365 Business Central is an asset. Additionally, we expect you to be comfortable working with Teams, Outlook, and Excel.
Given PanzerGlass’s dynamic nature, you should be prepared for rapid and ongoing changes while also being comfortable with some repetitive tasks. We expect fluency in both written and spoken English.

Your specific duties will include:

• Handle and process orders, enquiries, claims and questions from our customers in a timely, professional, and friendly way.
• Handle special customer tasks including booking deliveries through customer portals and systems, providing correct documents for the shipments.
• Deal with order confirmations, returns, replacements and tracking of deliveries.
• Support our global remote Sales team with various customer-related tasks.
• Help our customers all over the world with tasks, questions, and support.
• Take part in handling trade across borders with the necessary logistical documents for each order.
• Deal with trade outside the EU and the associated handling of this.