Customer Service Advisor - Nights

at  DigiHaul

Are you ready to help revolutionise transport and join the UK’s largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works.
Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint.
DigiHaul brings together smart technology and expert knowledge, we make end-to-end logistics seamless and stress-free. Our daily mission is to provide our Hauliers and Customers with nothing but excellent service and solutions, including excellent on time performance and an end-to-end managed service with un-paralleled visibility every step of the way. We’re driven and determined to deliver a fast, flexible, and reliable solution that makes road freight work better – for everyone.

CUSTOMER SERVICE ADVISOR RESPONSIBILITIES:

• Act as the first point of contact for customers by dealing with a wide range of customer requests.
• Provide high quality, responsive, efficient customer service and deal with customers enquiries to a high standard.
• Develop and maintain good professional relationships with both internal and external customers.
• Assign new shipments to carriers and monitor to ensure they are completed within agreed timelines.
• Ensure POD’s (Proof of Delivery) for each shipment are quality checked and signed off to meet customer requirements.
• Manage carrier app adoption to ensure shipments are updated in real-time through to completion.
• Investigate and resolve carrier platform non-compliance, implementing robust corrective actions to reduce repeat issues.
• Provide platform technical support and training to carriers and customers to enable full compliance.
• Manage and process a high volume of incoming emails and calls using the required software.
• Take ownership for inbound enquiries ensuring complete customer satisfaction and query resolution.
• Provides support with key administrative tasks.
• Coverage of all key brokerage activities when operationally required.

WHAT YOU’LL NEED TO DO NEXT?

Joining the DigiHaul family is easy! If you feel that you meet the criteria of this Customer Service Advisor role, simply apply online, uploading an up-to-date CV with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation