Customer Service Lead

at  Harry Rosen

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Customer Service Lead
Full Time Permanent
Reporting to Store Leader
Harry Rosen – Square One (Mississauga) and Sherway Gardens (Etobicoke)
Your Style, Your Career
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
We are committed to developing retail leaders who love retail, inspire others, readily embrace change and technology, and have the passion and ability to inspire others. As a Customer Service Lead, you’ll be responsible for training and developing a Service Desk team that recognizes their key role in delivering a superior service experience to our discerning clientele.
We are looking for a Customer Service Lead to join our Store team. In this role you’ll be responsible for:
Focus on training and development of top Customer Service Representative team
Provide day-to-day leadership to the customer service team
Model customer service standards of excellence are demonstrated at the service desk
Provide coaching support to ensure POS policy and procedure standards
Support policy and procedures standards in line with our Core Values in ensuring a consistent and high-quality customer service experience
Maintain supplies and resources at service desks
Support accurate and timely markdowns, and restyles
A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

Successful candidate will require:

• A minimum of 2 years of retail experience in a client facing role, with capacity in managing a small team
• A strong service orientation – a demonstrated desire to wow our customers!

A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience

• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
• Service Desk Leaders, POS and Cash Service experience
• Strong communication skills and a keen understanding of policies and procedures, individually and through one’s team

What are the perks of the job?

• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details

Please refer the Job description for details