Customer Service Representative

at  Chartright Air Group

WHO WE ARE:

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.
Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience. For over 35 years, we’ve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being safe, customer-driven, respectful, and transparent.

THE ROLE:

We are seeking a Customer Service Representative (CSR) for a temporary one year position.
The Customer Service Representative (CSR) contributes to delivering a consistent, superior customer experience for our internal and external FBO customers. The CSR will handle a wide range of customer service and administrative tasks at our growing Fixed Base Operation (FBO) in Lake Simcoe as well as assists the Kitchener-Waterloo (YKF) based FBO for billing overflow. You will be a key player in supporting our growth and contributing to our continued success by elevating our already exceptional customer service.

WHAT YOU WILL DO:

• Deliver a range of customer service activities including greeting guests and visitors, arranging and dispatching travel-related services and assisting customers to access and deboard aircraft
• Support communications related to aircraft arrival and departure times, corresponding with team members including the flight crew to ensure FBO awareness of flight status and any challenges
• Conduct core administrative activities including customer folio preparation as well as invoicing and processing payments
• Contribute to maintaining a clean and professional FBO operationCollaborate with internal team members with projects or tasks as needed to contribute to an overall smooth-running operation