Customer Service Representative

at  Concentrix

Job Title:
Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients’ accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
Do you want a rewarding role where you learn banking skills and blend your customer service experience to help people across Australia?
We have an exciting opportunity to work part time on one of our long-term account, working on behalf of one of the Australia’s big 4 banks, our team takes inbound calls to provide guidance, support and assistance with various banking-related enquiries.
Make a change and say goodbye to cold calling or sales, feel good in the work you do!

KEY ROLE DETAILS:

• 2nd of September and mid-September start dates, apply now!
• Part-time roles available, min. 24 hours per week after 12 days of full-time training
• $27.17hr + Super & Penalty Rates!
• Monthly incentives available
• Span of hours: 8:00am to 8:00pm Monday to Friday, rotating roster
• Penalty rates on Saturday with hours between 9:00am to 5:00pm
• 12 days classroom training, Mon - Fri from 9:00am to 5:00pm
• Further support as you go live with weeks of hands-on training, Mon - Fri spanning between 8:00am to 8:00pm
• Employee benefits on banking products after probation

KEY RESPONSIBILITIES OF THE ROLE:

• Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision-making skills appropriate to customer situation.
• Implementing a resolution by taking proactive steps to address the customer’s issue effectively.
• Tailored resolution to assist customers with banking needs.
• Deliver high quality customer interactions while balancing client outcomes and following compliance requirements.
• Effectively utilize your existing and newly trained computer skills across a variety of banking systems.
• Communicate client specific knowledge to customers accurately and effectively.
• All other duties as directed within the scope of skills and training.