Customer Service Representative

at  ESBE Scientific

Markham, ON, Canada - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Oct, 2019Not Specified20 Jul, 2019N/AComputer Skills,Basic,Laboratory Equipment,Excel,Customer ServiceNoNo
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You will be in charge of obtaining, analyzing and verifying the accuracy of order information in a timely manner and initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.


  • Post-secondary science degree or certificate
  • Excellent Computer skills - Microsoft Windows (moderate), Word (Excellent), Excel (Basic) and internet navigation/search
  • Hands on Laboratory experience an asset
  • Customer Service experience an asset
  • Work well under pressure and with minimal supervision
  • Good listening skills with logical thinking patterns
  • Well organized with ability to juggle many projects simultaneously
  • Professional telephone etiquette
  • Problem solving skills
  • Aptitude for building long-term positive customer relationships
  • French language is an asset
    This position is for a 1-year contract starting as soon as possible. To apply, please send your resume to
    We thank all candidates for their interest but only those selected for an interview will be contacted.
    ESBE Scientific is a Canadian owned distributor and growing supplier of scientific and laboratory equipment for customers across Canada


  • Receiving, processing and verifying the accuracy of orders from customers using the organization’s internal CRM/ERP systems and customer purchase orders.
  • Respond to customers inquiries regarding quotes and orders
  • Communicating pricing and delivery information, if requested.
  • Accessing the company’s ERP system to obtain and extract order information (backorder status, tracking numbers, delivery dates, lead times, etc.)
  • Providing product information, including possible product substitutions, technical assistance and broad service support, all in a timely and professional manner
  • Enter customer issues, authorizing product returns, clearly describing circumstances and reasons for return on Return Authorization records.


Min:N/AMax:5.0 year(s)


Purchase / Logistics / Supply Chain

Customer Service


Post-secondary science degree or certificate



Markham, ON, Canada