Customer Service Representative

at  ESBE Scientific

Markham, ON, Canada - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Oct, 2019Not Specified20 Jul, 2019N/AComputer Skills,Basic,Laboratory Equipment,Excel,Customer ServiceNoNo
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Description:

You will be in charge of obtaining, analyzing and verifying the accuracy of order information in a timely manner and initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

IDEAL REQUIREMENTS

  • Post-secondary science degree or certificate
  • Excellent Computer skills - Microsoft Windows (moderate), Word (Excellent), Excel (Basic) and internet navigation/search
  • Hands on Laboratory experience an asset
  • Customer Service experience an asset
  • Work well under pressure and with minimal supervision
  • Good listening skills with logical thinking patterns
  • Well organized with ability to juggle many projects simultaneously
  • Professional telephone etiquette
  • Problem solving skills
  • Aptitude for building long-term positive customer relationships
  • French language is an asset
    This position is for a 1-year contract starting as soon as possible. To apply, please send your resume to hr@esbe.com.
    We thank all candidates for their interest but only those selected for an interview will be contacted.
    ESBE Scientific is a Canadian owned distributor and growing supplier of scientific and laboratory equipment for customers across Canada

Responsibilities:

  • Receiving, processing and verifying the accuracy of orders from customers using the organization’s internal CRM/ERP systems and customer purchase orders.
  • Respond to customers inquiries regarding quotes and orders
  • Communicating pricing and delivery information, if requested.
  • Accessing the company’s ERP system to obtain and extract order information (backorder status, tracking numbers, delivery dates, lead times, etc.)
  • Providing product information, including possible product substitutions, technical assistance and broad service support, all in a timely and professional manner
  • Enter customer issues, authorizing product returns, clearly describing circumstances and reasons for return on Return Authorization records.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Purchase / Logistics / Supply Chain

Customer Service

Diploma

Post-secondary science degree or certificate

Proficient

1

Markham, ON, Canada