Customer Service Representative

at  Farm Business Consultants

POSITION OVERVIEW

As the first point of contact with our Members, the Customer Service Representative is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.
If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.

EDUCATION AND EXPERIENCE

• 2+ years of front-line customer service experience

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills with well-developed telephone skills
• An aptitude for learning
• Superior organizational skills
• Superior time management skills with the ability to multi-task and prioritize appropriately
• A working knowledge of MS Office

Our successful candidate will:

• Provide exemplary customer service to FBC Members
• Collaborate with other team members/departments to manage and exceed Member expectations
• Prepare, review and file confidential documents, reports and other correspondence materials