Customer Service Representative

at  Hubbards Express Air Freight

Grapevine, Texas, USA - 76051

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Jan, 2022USD 22 Hourly26 Sep, 20212 year(s) or aboveGood communication skillsNoNo
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Air freight logistics company is seeking an exciting individual to join our customer service team.
Air freight/logistics experience a plus.
We offer 401k, health, dental, vacation, and holiday pay benefits
Tag Deliveries, Pickups, and Transfers in system
Process and input all inbound customer requests into dispatching software
Generate all information required for customer work orders, checking all orders for special requests, and posting inventory records
Coordinate special, last minute shipping requests with the operations and transportation departments, expediting any order as necessary
Trace orders as required and notify customers of any activity concerning their merchandise
Coordinate with dispatch and billing to ensure that service standards are being met
Answer phone calls and operate various types of office machines and computers necessary to perform duties
Effectively correspond with customers ad required
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
A person that cares about their job and takes pride in doing quality work
Someone who enjoys detailed, routine clerical work of an analytical and client-service nature
Someone who can come to work every day and is exceptionally reliable
An accurate, detail-oriented person
A strong sense of organization and a genuine desire to identify and adhere to best practices
Uses great discretion with a good sense of judgement and integrity
A professional demeanor with an upbeat, positive attitude
An understanding of customer service practices
Ability to work independently and as a team player
Highschool Diploma or equivalent
Minimum of two years customer service experience
Must pass all background checks
Computer experience; keyboarding at 45 wpm
Clear, precise communication skills with good customer relations
Proficient verbal and written skills
Proficient phone etiquett

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Min:2.0Max:7.0 year(s)


Purchase / Logistics / Supply Chain

Customer Service




Grapevine, TX, USA