Customer Service Representative: Retail at ARC'TERYX

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Support, Retail Operations, Complaint Resolution, SAP Sales Orders, Returns Management, Credit Management, Product Consultation, Order Collection, Order Book Management, Backorder Management, Troubleshooting, Reporting, Root Cause Analysis, Solutions Led Approach, Process Execution, Technical Product Knowledge

Industry

Apparel & Fashion

Description

If you haven’t heard of Amer Sports before, you’ve definitely heard of our internationally recognized brands including Wilson, Salomon, Arc’teryx and Atomic. Our brands specialize in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the summer, or skiing in the Winter. . Reporting to to the Customer Service Manager and working in a highly motivated team, we are excited to be recruiting for this role that will be responsible for supporting our retail network of our wonderful brands Arc'teryx, Salomon and Wilson in delivering high level customer service and retail operations. Responsibilities will include: Customer service support to retail partners and all brand stores Own and manage the customer service function for our retail brands Resolve enquiries, complaints, and issues quickly and professionally Create, edit, and manage SAP sales orders, returns, and credits. Consult customers on product related topics via phone or email Collect orders via email and create sales orders in SAP Actively manage retail order book / backorders across all brand categories Support all stakeholders on retail and order book matters Troubleshoot SAP issues and guide team members through errors. Provide order book reporting to various stakeholders Run SAP reports to support decision making and operational visibility Identify issues, diagnose root causes, and create real time solutions. What’s on Offer (this just touches on some of the benefits and perks!): Competitive salary, bonus + super Free product and generous allowances to get you kitted out for all your sporting adventures! Flexible working environment, including additional school holiday flexibility / support When at Head office, work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies Support in career development, wellbeing, and personal growth Regular staff activity days, including camping, snow trips, fun runs and more! Company supported volunteering program. Ideal candidate: With demonstrated experience working in a customer service or retail role, you will have exposure and clear examples of following and executing processes and procedures in various systems, and leading your role and thought process with being solutions led. Exposure to SAP is highly regarded. Having come from retail, you will have excellent knowledge of returns policies, how to interact with customers and be keen to learn product or have some understanding from previous roles on technical product. This role requires someone passionate about providing great support to our retail stores and customers. Apply today with your CV and Cover letter! No candidate will meet every single desired skill and qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Responsibilities

This role is responsible for supporting the retail network of Arc'teryx, Salomon, and Wilson brands by delivering high-level customer service and managing retail operations. Key duties include resolving customer enquiries and complaints, managing SAP sales orders, returns, and credits, and providing product consultation.