Customer Service Representative

at  Safeguard Medical International

JOB DESCRIPTION

The Customer Service Representative provides administrative and logistical support to the Customer Service and Sales team. Real-time assistance with customer engagements and communication, account servicing, sales intelligence, and accurate information in response to customer inquiries about products, order placement and new account establishment. The Customer Service representative serves as an advocate for the customer and the sales team in communicating demand, requirements, and servicing to the appropriate team members within the Safeguard Medical organization. The Customer Service Representative also assists the Customer Service Manager in day-to-day tasks to ensure business continuity and upward trajectory of the Customer Service Department as a whole. This role is an onsite full time position located in our Hereford site unless otherwise agreed.

QUALIFICATIONS

• Bachelor’s Degree preferred with at least 5 years’ experience with related customer service/sales support responsibilities a combination of experience and education may be substituted.
• Must be computer proficient to include Excel, Word, Outlook, PowerPoint, and ERP systems. Microsoft Dynamics 365 and CRM a plus.

PHYSICAL REQUIREMENTS

Performing the duties of this job includes prolonged sitting, limited standing and/or walking, repetitive hand movements, hearing/listening and vision requirements. Hearing normal speaking levels with or without correction including the ability to receive detailed information through oral communications either face-to-face or telephonically. Normal sight or corrected vision is required to read documents and use standard computer terminals. Position is primarily sedentary, and employee may be required to sit for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds.

MENTAL REQUIREMENTS

The employee must be able to apply common sense understanding to carry out varying instructions. Must be able to follow routine protocols as well identify when the routines do not apply in a specific situation. The position requires the ability to develop priorities and adjust work plans to meet deadlines. Must be able to maintain the highest professional standards in all interactions, both internal and external. Maintains the confidentiality of company data, including new product information, marketing strategies, pricing information, sales, and other proprietary information.

WORK ENVIRONMENT

Employee will work with moderate noise level. Employee will perform tasks while experiencing numerous interruptions. This position has the utmost responsibility for compliance with the rules and regulations regarding a safe and healthy work environment relative to their actions and conduct.
This job description is not designed to cover an exhaustive list of duties. Other duties may be assigned, and activities may change at any time with or without notice

Please refer the Job description for details