Customer Service Representative at Universal Waste Systems

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

19.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Telephone etiquette, Data entry, Conflict resolution, De-escalation, Active listening, Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Maps, Multi-line phone systems, CRM software, Time management, Multitasking, Communication, Typing

Industry

Environmental Services

Description

The primary role of the Customer Service Representative is to provide timely, tailored, efficient and courteous assistance to customers and prospective customers in a high-volume call center. Essential Responsibilities * Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment. * Log all customer service interactions into customer records. * Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail. * Meet and exceed departmental and municipality-governed metrics expectations. * Facilitate communication between customers and staff to coordinate services. * Maintain a working knowledge of company and industry products and services. * Participate in Department and Company-wide trainings to increase skill sets and improve service. Knowledge, Skills & Abilities Knowledge of: * Superior customer service-related techniques and telephone etiquette. * Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, Outlook, Search Engines and Google Maps. * Proper spelling, grammar, punctuation and word choice. * Multi-line call center and customer relationship management software (Tower experience a plus). Ability to: * Actively listen to, and empathize with, customer concerns. * Employ de-escalation and conflict-resolution methodologies. * Maintain a positive attitude with customers and coworkers. * Proactively establish trust and credibility with customers and coworkers by maintaining accountability. * Contribute to the team dynamic by promoting inclusion, support and collaboration amongst coworkers. * Take initiative, self-manage time and productivity through multitasking. * Effectively and concisely communicate both orally and in writing. * Learn the products and services offered by Universal Waste Systems, Inc. * Anticipate customer needs and recommend appropriate products and services. * Type 40 WPM Education, Training & Experience * Three years of related experience working in a high-volume call center required. * High school diploma or GED preferred. * Experience in the resource recovery industry preferred. * Bilingual (Spanish) a plus. Supplemental Information Universal Waste Systems celebrates diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Responsibilities

The Customer Service Representative provides assistance to customers in a high-volume call center by handling inquiries, complaints, and billing issues. They are also responsible for logging interactions, maintaining accurate records, and meeting departmental performance metrics.