With over 100 years of experience, Stokes Seeds is a primary distributor of commercial vegetable seeds throughout the US and Canada. We have locations in Thorold Ontario, Holland MI, Buffalo NY, Vineland NJ, and LaBelle FL. We partner with trusted growers and vendors for research and trialing, ensuring the confidence of carrying only high-quality products. Featuring an experienced sales team, exciting new varieties from world-class vendors, and exceptional customer service, Stokes Seeds continues to be the seed supplier of choice for growers across Canada and the US.
As a Customer Success Associate, you’ll be part of a team that is the voice of our brand and the first point of contact for our valued customers and territory managers. You’ll play a key role in ensuring a seamless customer experience, from order processing to post-sale support, while building strong relationships and driving customer satisfaction. Reporting to the Customer Success Manager, this role will be responsible for providing prompt, courteous administrative and sales support, to customers and Territory Managers nationally.

SKILLS AND EDUCATION

• Post-secondary education in Communications, Business/ Office Administration, or equivalent and relevant experience
• 3-5 years of customer service experience in agriculture, administration or in a sales organization setting
• Fluency in French (Canadian) is considered an asset
• Intermediate or above Proficiency in Microsoft Excel, Outlook, PowerPoint, and TEAMs
• Strong keyboarding skills with typing speed and accuracy (45-50wpm)
• Experience working with ERP or Business Management Systems (Business Central)
• Strong communication skills with ability to engage customers with warmth and professionalism by phone & email
• Detail-oriented with the ability to multitask and maintain accuracy
• Ability to follow and adhere to specific workflow standards
• Motivated to drive continuous improvement using digital tools for collaboration and efficiency

ADDITIONAL RELEVANT EXPERIENCE/SKILLS

• Horticultural/ Agricultural education or experience with ability to provide basic technical advice
  At Stokes Seeds, we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner. Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received in relation to accommodation measures will be addressed confidentially.
  Job Types: Full-time, Permanent
  Pay: $47,000.00-$52,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Experience:

• Customer service: 3 years (preferred)

Language:

• Canadian French (preferred)

Location:

• Thorold, ON L2V 5B6 (preferred)

Work Location: In perso

Please refer the Job description for details