As a Customer Success Associate, you’ll take on a dynamic role that bridges customer success and frontline support. You’ll own and manage a portfolio of customer accounts—building relationships, driving engagement, and helping clients realize the full value of our platform. In parallel, you’ll be a key player in our customer support workflow, helping triage incoming requests and ensuring timely, effective resolutions with a customer-first approach. This is a unique opportunity for someone looking to grow into a Customer Success Management role while honing their skills in customer engagement, problem-solving, and process improvement.

REQUIREMENTS

• 1-2 years of experience in a Customer Success, Customer Support or related role.
• Strong relationship management skills and a passion for customer advocacy.
• Familiarity with CRM tools (e.g., Salesforce, Catalyst) and customer support software.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Proven problem-solving skills with a proactive approach to challenges.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.