Pitsco Education is committed to delivering exceptional customer experiences that go beyond support. The ideal candidate for the Customer Success Coordinator I role will be proactive, customer-centric, and passionate about helping educators succeed. This position focuses on building long-term relationships with customers by supporting onboarding, driving product adoption, and identifying opportunities for renewal and growth. The role will work closely with Sales, Order Support, and Product teams to ensure customers receive maximum value from their Pitsco solutions.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree or some college is preferred
• 2+ years of experience in customer success, account management, or customer support preferred
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple priorities
• Comfortable working independently and collaboratively across departments
• Tech-savvy with experience using CRM systems (Salesforce preferred) and data tools (Power BI, Infor CSI)
• High attention to detail and ability to follow through on engagement plans
• Ability to analyze customer data and identify trends or opportunities
• Passion for education and improving student outcomes
• Ability to travel. Anticipated 10% travel required.
• Ability to be physically mobile with reasonable accommodation including ability to walk, balance, kneel, crouch, reach, stand, and stoop
  Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

• Engaging proactively with customers following large or complex orders to ensure successful onboarding and adoption
• Implementing post-sale engagement plans for all product lines
• Serving as a point of contact for customers with complex or multi-location orders
• Monitoring customer usage and reaching out to at-risk accounts to encourage engagement
• Identifying and recommending professional development and consumable product opportunities
• Collaborating with internal teams to support order fulfillment and customer satisfaction
• Assisting in the creation of customer-facing assets
• Collecting and relaying customer feedback to internal teams for continuous improvement
• Supporting departmental projects and initiatives as assigned