CUSTOMER SUCCESS MANAGER – FULLY REMOTE

Ready to be the superstar our clients rely on? We’re looking for a Customer Success Manager to join the IGT/Everi team! You’ll manage our Venuetize product, keep communication flowing smoothly between clients and internal teams, and play a key role in setting expectations, managing projects, and building long-term customer relationships.
If you have a background in the sports and entertainment industry, even better!
This role also comes with some adventure—travel to customer sites about 1 x per month—so you’ll get to see your clients in action while keeping the magic of their programs running flawlessly.

MUST-HAVE QUALIFICATIONS:

• Experience with technology or software
• Customer service experience
• Excellent communication skills (written and verbal)
• Strong project management skills, able to juggle multiple accounts
• Ability to manage clients across different time zones
• Experience in the sports and entertainment industry, either from the business or 3rd-party tech side
• Technical aptitude for mobile apps (backend development not required)
• Account and relationship management experience
• Comfortable with sales responsibilities, including upsells
• Highly collaborative and team-oriented

NICE-TO-HAVE QUALIFICATIONS:

• Additional industry experience
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

• Serve as the main contact for the Venuetize product, managing support and projects.
• Develop programs to build long-term customer relationships and engagement.
• Collaborate with clients to define goals, metrics, and product strategies.
• Spot new business opportunities and highlight the value of additional services.
• Build strong relationships by addressing inquiries and providing ongoing support.
• Share product best practices and educate clients on new features.
• Work with internal teams to enhance the customer experience and resolve issues.
• Act as a liaison for escalated customer issues and ensure successful renewals through regular client health checks.