Customer Success Manager

at  Salesfloor

Canada, Región Metropolitana de Santiago, Canada - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate11 Apr, 2019Not Specified12 Jan, 20191 year(s) or aboveEnglish,French,CommerceNoNo
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Description:

ABOUT US:

Salesfloor is point of service platform used by some of the biggest names in retail. Through Salesfloor, sales associates create personalized online storefronts, connect with shoppers online, and make sales across a growing number of channels, including web, mobile, social media and in-store. Salesfloor is currently used by several brands including Saks Fifth Avenue, Hudson’s Bay, Bloomingdale’s, Toys”R”Us, Stuart Weitzman and more.

REQUIRED EXPERIENCE

  • 1+ years of experience in B2B customer service environments, preferably in a solution-sales / IT environment
  • Bachelor’s degree in Commerce or Marketing, or an equivalent degree and/or experience
  • Bilingual: English and French, both spoken and written
  • Experience with customer service software is an asset (i.e. Zendesk, Salesforce)
    Interested? Send your application to careers@salesfloor.ne

Responsibilities:

ABOUT THE ROLE:

The Customer Success Manager (CSM) is responsible for supporting Salesfloor’s user base (end users & retailer program managers) by phone, email, proactive content creation, and chat (40%). The CSM is also responsible for the creation, maintenance, and strategic growth of Salesfloor’s knowledge base website, and content (20%). The Customer Success Manager (CSM) is also responsible for creating and analyzing weekly reporting to support account managers & retailer Retail Services (40%)

THE ROLE:

  • Reports to the Senior Customer Success Manager
  • This is a fast-paced role where you’ll get hands on experience working with some of the largest retail brands in the world.
  • This is a full-time position with health benefits program.


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Commerce or marketing or an equivalent degree and/or experience

Proficient

1

Canada, Canada