Customer Support Engineer

at  Nexperia Germany GmbH

About the role
The customer support engineer is responsible for preparation, interpretation and judgment of technical data and documentation for customers. The support engineer understands customer needs and has an organisational and communication talent. This role acts as interface to Sales, Sales Quality, Marketing and Quality Engineering for supporting customer request activities.

This is your new job

• Technical support and explanation on product qualification related questions
• Communicate with wafer fabs, assembly centers, marketing, development and quality to collect all requested information
• Provide internal and external customers with requested information about electrical, mechanical, legal or thermal properties of Nexperia products
• Create and maintain PPAPs according to industry standards as agreed by Nexperia with customers
• Keep accurate documentation and training materials as required
• Qualification support according to customer requirements; coordinate customer specific measurements, order samples and prepare reports
• Create customer specific documents or fill in customer files upon request
• Participate and leads improvement projects in the field of qualification and support
• Provide PCN technical support for assigned PCNs
• Additional duties as assigned

This is you

• Technician/Bachelor/Master degree in engineering or relevant field
• Several years of experience in Semiconductors Process and Quality Engineering
• In depth knowledge about semiconductor components, development and manufacturing process
• In depth knowledge about semiconductor quality standards in automotive and non-automotive domain
• Proven experience and skills with Data Management and Analysis tools
• Good English spoken and written
• High quality awareness
• Excellent analytical thinking and problem-solving skills
• Planning and organizational skills
• Very good communication skills
• Creativity and assertiveness

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.
Nexperia is an Equal Opportunity/Affirmative Action Employer

Please refer the Job description for details