Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

SUMMARY:

The Customer Support Team is focused on providing the best customer service experience for our clients. As a Customer Support Specialist, you’ll play a key role in driving customer satisfaction, developing Omni Channel outcomes, and contributing insights for informed change.

PREFERRED EXPERIENCE:

• Successful customer service experience in a call-center setting
• Associate or bachelor’s degree in computer science or related field
• IT Help Desk or PC setup experience
• A+ Certification and Network experience
• Leadership experience

• Provide expert support via phone, email, and internet-based chat, ensuring timely and accurate responses to customer product inquiries
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Document customer information and recurring technical issues to support product quality programs and product development