Job Title: Data center Support Engineer
Location: Jackson, MI 49201 (Travel to different sites is a requirement)

JOB SUMMARY:

The Data Center Hands and Feet Support Technician is responsible for providing on-site support to maintain and troubleshoot hardware and infrastructure within a data center environment. This role involves performing a variety of tasks including physical equipment installation, troubleshooting hardware issues, and executing remote instructions from off-site technicians.

QUALIFICATIONS:

• Education: High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience: Previous experience in a data center or IT support role preferred.
• Technical Skills:
• Basic understanding of server and network hardware.
• Familiarity with cabling standards and practices.
• Ability to follow technical instructions and diagrams.
• Physical Requirements:
• Ability to lift and move heavy equipment (up to 50 lbs).
• Comfortable working in confined spaces and at heights using ladders.
• Soft Skills:
• Strong communication and interpersonal skills.
• Attention to detail and excellent organizational abilities.
• Problem-solving mindset and ability to work independently or in a team.
• Work Environment:
• Data center environment with controlled temperatures.
• May require shift work, including nights, weekends, and holidays.
  On-call availability for emergency support

• Physical Support and Maintenance:
• Install, move, and decommission servers, network devices, and other hardware components.Perform physical hardware inspections and troubleshooting.
• Handle cabling tasks including running, patching, and managing cables.
• Replace hardware components such as hard drives, memory modules, power supplies, etc.
• Operational Support:
• Assist in the setup and configuration of data center equipment.
• Perform routine checks and maintenance tasks as directed.
• Ensure proper labeling and documentation of hardware and cabling.Remote Assistance:
• Act as the on-site presence for remote technical teams.
• Execute remote instructions accurately and promptly.
• Provide real-time feedback and updates to remote teams during troubleshooting and maintenance activities.
• Site Support
• Travel to the sites covered by this position based on the requirement, urgency and priority
• Support the End Users with their physical connectivity issues
• Monitoring and Reporting:
• Monitor data center infrastructure for alerts and issues.
• Report any discrepancies, malfunctions, or abnormalities to the appropriate teams.
• Maintain logs of activities and incidents for reporting purposes.
• Compliance and Safety:
• Adhere to all data center policies and procedures.
• Follow safety protocols to ensure a safe working environment.
• Ensure compliance with industry standards and regulatory requirements.